Privacy Policy

Lesson Plan Application by Balatech

Last Updated: November 2025

Introduction

Balatech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Lesson Plan Application ("App"). The App is designed to help teachers create lesson plans based on the Tanzania National Syllabus provided by THE UNITED REPUBLIC OF TANZANIA MINISTRY OF EDUCATION, SCIENCE AND TECHNOLOGY.

1. Information We Collect

We collect information that you provide directly to us:

Personal Information

• Full name
• Email address
• Region and municipal location
• School name
• Teaching subjects and classes
• Number of students

Professional Information

• Lesson plans created using the App
• Teaching details and preferences
• Interactions with the AI teaching assistant

Payment Information

• Mobile phone number (for MNO payments)
• Mobile network operator details
• Transaction history and payment records
• Payment confirmation receipts

Technical Information

• Device information
• App usage data
• Error logs and performance data

2. How We Use Your Information

• To provide and maintain the App's functionality
• To create and manage your user account
• To generate lesson plans based on Tanzania syllabus
• To provide AI-powered teaching assistance
• To improve the App's features and user experience
• To process payments and subscriptions
• To send administrative information and updates
• To respond to your inquiries and provide customer support
• To analyze usage patterns and improve our services
• To comply with legal obligations

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data is stored securely using Firebase Cloud Firestore
• Local data is stored on your device using SQLite database
• We use encryption for data transmission
• Access to personal information is restricted to authorized personnel only
• Regular security assessments and updates

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or respond to legal requests
• To protect the rights, property, or safety of Balatech, our users, or others
• With service providers who assist in operating the App
• In connection with a business transfer, merger, or acquisition

5. Syllabus Content

All syllabus content is sourced from THE UNITED REPUBLIC OF TANZANIA MINISTRY OF EDUCATION, SCIENCE AND TECHNOLOGY.

6. AI Teaching Assistant

• Queries are processed to generate relevant teaching suggestions
• Interactions may be anonymized and used to improve the AI system
• No personal student information is required or processed
• Teachers maintain control over implementing AI suggestions

7. Your Data Rights

You have the following rights regarding your data:

• Access - Request access to your personal data
• Correction - Request correction of inaccurate data
• Deletion - Request deletion of your data
• Export - Request a copy of your data
• Withdrawal of consent - Withdraw your consent at any time

Contact: info@balatech.co.tz

8. Data Retention

We retain information as long as necessary to provide services and comply with legal obligations.

9. Children's Privacy

This App is designed for teachers aged 18 and above only. We do not collect personal data from students.

10. Mobile Network Operator (MNO) Payments

For payment processing, we collect:

• Phone number
• Operator name
• Transaction references
• Amount and date
• Payment status

This information is used for:

• Processing subscriptions
• Verifying transactions
• Sending receipts
• Resolving disputes

Retention: Payment records are retained for 7 years in accordance with Tanzania law.

11. Third-Party Services

Our App uses third-party services including Firebase, MNO payment gateways, and SMS providers. These services have their own privacy policies.

12. Cookies & Tracking

Local storage may be used to enhance your experience within the App.

13. International Data Transfers

Data may be processed outside Tanzania with appropriate safeguards in place.

14. Changes to This Policy

Users will be notified of changes via the App, email, or posted updates on our website.

15. Contact Us

16. Consent

By using the App, you agree to this Privacy Policy.